
Zach Lobato
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04-05-2024, since 10-10-2024 purchase: I've got 4 floors, this thing only supports 3 maps. For as expensive of equipment this is, this feels like a huge oversight. Would appreciate a flag on maps to let it know there's no base on that floor (Eufy S1 Pro). Would save us from a lot of grief. Still really frustrated. If it's a hardware thing, just let me know and I can stop holding out hope. But that you just canned responsed me makes this worse.
10 people found this review helpful
Dear Customer, Sorry for any inconvenience. The problems you mentioned have been promptly relayed to the development department for improvement. we will continuously improve our features to provide you with a better experience. If you need further assistance, please don’t hesitate to contact us at support@eufy.com. We’re here to help!

Alex Gibson
The actual vacuum is great and I love it, but this app has been getting pretty trashy. When I first got it back in July, everything was smooth sailing. But now, after several updates, I find the app has gotten overly clunky and numerous new issues keep popping up. Map doesn't always properly update the bot's location, doesn't stop drying mop function until I manually stop it, app requires me to press buttons numerous times to get them to work. Just stop updating the damn thing, it was fine.
15 people found this review helpful
we sincerely apologize for the inconvenience caused to you. Could you please provide us with your account number and device number? We will notify you as soon as we have any news. We have forwarded it to the development team for processing. If you need further assistance, please feel free to contact us via support@eufy.com.

brian tomblin
A truly awful app, I've lost count of the amount of weekends I've spent re mapping my home because this useless app falls out of sync with the rooms. The editing functions to divide rooms are almost unusable. Try altering a cleaning schedule, the whole app crashes and guess what, I need to re map. A great machine compromised by cheap lazy software developers.
8 people found this review helpful
we sincerely apologize for the inconvenience caused to you. Could you please provide us with your account number and device number? We will notify you as soon as we have any news. We have forwarded it to the development team for processing. If you need further assistance, please feel free to contact us via support@eufy.com.