
Eileen Wilkos
Very Disappointed.... I have this app for about 12 years. I recently purchased a new cell but apparently the team there now cannot get my Slot Bonanza app to the correct settings so that I can accumulate my VIP bonuses at my level. I have written to get a reply, but no resolution. They just left me hanging without any reply now. A few years ago, I had to switch cell phones quite a bit, the group that was there was able to keep switching my status over to the new device without any issues.

Nanette Hartfiel
I love this game! I had problems and had to update this game and then I could not get in to the game, I sent 2 emails for help, I have been playing this game for years and was up over 1100 or more levels and got no response, so I tried to uninstall,and install and lost everything, really pissed off! !!! But now back up in levels and enjoy it every day. 100% recommend.
26 people found this review helpful
Hi Nanette! I'm sorry to hear that you had that experience. If the problem persist, please don't hesitate to send us a message at support@joyvoo.com. Looking forward to hearing from you. Thanks!

A Google user
I have just changed phones. The app transfered over but none of my game progress or coins did. I was connected to Facebook and saving game progress. I have a wifi connection but when i try to go to in the Vip or store it says i have no internet connection. I have uninstalled and reinstalled but still have same issue. I get an error if try to make contact through game. Help
13 people found this review helpful
Joyvoo LTD
September 29, 2019
Hello Karen, we are sorry to hear that this has happened, please contact our support team for assistance by tapping on “contact us” in the game. We are always happy to help!